A team of researchers at Claremont Graduate University’s Drucker Institute compiles a listing each year using numerous data points to evaluate companies on five performance dimensions: customer satisfaction, employee engagement and development, innovation, social responsibility and financial strength. These principles reflect the teachings of Professor Peter Drucker, a mentor of mine, and long-considered the father of modern management. Drucker emphasized a comprehensive approach to leadership and argued that highly functional organizations should benefit not only investors but also society, a viewpoint that has gone in and out of vogue, but one that is currently being embraced again (ref WSJ).
This year, Amazon.com Inc unseated Apple Inc to earn the No. 1 spot in the listing of Management Top 250. The online leader was bolstered by its “relentless” focus on innovation (ref. WSJ). Microsoft Corp rose to the No. 2 position, followed by Apple, Inc as No 3, Alphabet Inc as No 4, and Cisco Systems as No 5. It was said that this was a “breakthrough” year “for such holistic thinking, as big companies are thinking about their role in society, and more explicitly, how to serve all of their stakeholders, not just the shareholders,” (ref WSJ). Peter Drucker is once again in vogue. While every company has flaws, the ranking seeks to point out those firms that are particularly good at balancing what are often competing management priorities – ALL THE MOVING PARTS.