In an ongoing effort to rebuild Wells Fargo after the discovery of malpractice issues in the firm last year, the Wells’ leadership team has sought to remove all vestiges of customer account infringement.  During this month, the Wells’ CEO, Timothy Sloan, was questioned by the U.S. Senate about these efforts.  Senate members also proposed to Sloan that the company relax their requirement for customer claims to go to arbitration and, instead, allow customers to air their concerns in the courts.  Sloan’s response was an assurance that they were working towards greatly minimizing the instances of customer disputes regarding Wells’ practices.  We’ll see how that works out; thus far, the leadership team has done well at putting forth a concerted effort aimed at turning things around.

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